This page explains what happens with payments on CaptionFX — how billing works, how to stop, and when a refund is possible. We aim to be fair and quick about it.
New accounts can create one unpaid project, edit captions and preview with a watermark. We encourage you to use it to make sure CaptionFX works for your video before you pay.
CaptionFX charges credits for clean exports. The project total can include captioning or translation base cost, transcript word count, and optional effects or styling.
There is no recurring subscription to cancel — you buy credits when you need them, so you can simply stop using CaptionFX at any time and you will not be charged again. If we introduce any recurring plan in future, you will be able to cancel it before the next renewal and keep access until the period you already paid for ends.
Credits deducted for a completed clean export are generally non-refundable. That said, we will review refund requests fairly and will refund where something went wrong on our side, for example:
Email us at support@captionfx.com with the email on your account, the date and amount of the payment, and a short description of what went wrong. The more detail you give, the faster we can sort it out.
If we approve a refund, we process it back to your original payment method. Once processed, it can take a few business days to appear, depending on your bank or card provider.
Questions about a payment or refund? Email us at support@captionfx.com.